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Gift a custom cartoon scene today! 🎁 From photos to funny animations — turn memories into magic. ✨

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Last updated: 30 May 2026

Who we are

Send A Scene creates personalised cartoon-style digital video scenes based on information, images and story details provided by customers. 

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For the purposes of UK data protection law, including the UK GDPR and Data Protection Act 2018, Send A Scene is the data controller for the personal information we collect and use. 

Personal information we collect

We may collect and use the following types of personal information.

 

Information you provide to us 

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This may include: 

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  • your name; 

  • email address; 

  • phone number, if provided; 

  • billing or payment-related details; 

  • order details; 

  • uploaded images or photographs; 

  • names, descriptions or details of people, pets, places or events included in your scene request; 

  • messages, instructions, creative briefs or story information you provide; 

  • any other information you choose to send to us. 

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Information about other people 

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Because our service is personalised, you may provide images or details of other people, such as family members, friends, colleagues, partners, children or pets. 

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You should only provide images or personal information about other people where you have the right or permission to do so. If you provide information about someone else, you are responsible for making sure they are aware that their information may be used to create the personalised video you have ordered. 

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Extra care should be taken when uploading images or information about children. 

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Website and technical information 

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When you use our website, we may collect limited technical information such as:

 

  • your IP address; 

  • browser type and version; 

  • device type; 

  • pages visited; 

  • time and date of visits; 

  • cookie preferences; 

  • website usage information. 

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More information is available in our Cookie Policy: https://www.send-a-scene.co.uk/cookie-policy

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How we collect personal information

We may collect personal information when you: 

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  • visit our website; 

  • complete a contact form; 

  • place an order; 

  • upload images or files; 

  • provide a story brief or scene instructions; 

  • contact us by email, website form, social media or other communication channels; 

  • interact with our social media pages; 

  • respond to marketing or promotional activity; 

  • use payment or checkout services connected to our website. 

How we use your personal information

We may use personal information to: 

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  • respond to enquiries; 

  • process and manage orders; 

  • create personalised cartoon-style video scenes; 

  • communicate with you about your order; 

  • request clarification, extra details or additional images if needed; 

  • deliver the finished digital product; 

  • manage payments, refunds or order records; 

  • provide customer support; 

  • improve our website, products and services; 

  • prevent fraud, misuse or security issues; 

  • keep business and accounting records; 

  • comply with legal obligations; 

  • send marketing communications where permitted by law. 

Our lawful basis for using personal information

Under UK data protection law, we need a lawful basis to use your personal information. Depending on the situation, we may rely on the following lawful bases. 

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Contract 

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We use your personal information to provide the service you have requested, including processing your order, creating your personalised video and delivering the finished digital file. 

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Legitimate interests 

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We may use your information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include improving our services, responding to enquiries, managing customer relationships, preventing fraud and keeping appropriate business records. 

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Consent 

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We may rely on your consent for certain activities, such as optional marketing emails, use of certain cookies, or use of customer examples, testimonials, uploaded images or finished videos for promotional purposes. 

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Where we rely on consent, you can withdraw your consent at any time. 

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Legal obligation 

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We may use or keep certain information where required by law, such as tax, accounting, consumer rights or legal record-keeping requirements. 

Uploaded images and personalised content

To create your personalised video, we may use the images, names, descriptions, story details and other creative instructions you provide. 

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We will only use this information to create and deliver your order unless you have given us permission to use it for another purpose, such as marketing, portfolio examples, social media posts or website samples. 

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You are responsible for ensuring that any images, names, details or story information you provide do not infringe another person’s rights, privacy or intellectual property. 

Payments

Payments may be processed by third-party payment providers. We do not receive or store full card details ourselves. 

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Payment providers may process your payment information according to their own privacy policies and legal obligations. 

Who we share personal information with

We may share personal information with trusted third parties where necessary to operate our business and provide our service. These may include: 

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  • website hosting providers, such as Wix or similar platforms; 

  • email and communication providers, such as Microsoft 365; 

  • payment processors; 

  • cloud storage providers; 

  • file transfer or upload services; 

  • creative, editing or production tools used to create the video; 

  • analytics providers; 

  • marketing platforms, if used; 

  • professional advisers, such as accountants or legal advisers; 

  • regulators, authorities or law enforcement where required by law. 

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We only share personal information where necessary and appropriate. 

Use of AI and creative production tools

We may use digital production tools, including AI-assisted creative tools, to help create personalised cartoon-style video scenes. 

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Where customer images, descriptions or story information are uploaded into a third-party creative tool, this will be done only where needed to create the ordered product. 

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We aim to use tools and processes that are appropriate for handling customer content. However, customers should avoid uploading highly sensitive, private or confidential images or information unless they are comfortable with that information being used for the creation of their personalised video. 

International transfers

Some of the third-party services we use may process personal information outside the United Kingdom. 

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Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as using providers that rely on recognised transfer mechanisms or contractual protections. 

How long we keep personal information

We will only keep personal information for as long as reasonably necessary. 

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As a general guide: 

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  • enquiry information may be kept for up to 12 months; 

  • order and customer service information may be kept for up to 6 years where needed for accounting, legal or business record purposes; 

  • uploaded images and project files may be kept for up to 90 days after order completion, unless a longer period is needed to resolve an issue, complete revisions or meet legal requirements; 

  • finished video files may be kept for up to 90 days after delivery, unless otherwise agreed; 

  • marketing consent records may be kept until you unsubscribe or withdraw consent. 

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These time periods may be adjusted depending on business needs, legal obligations, or customer requests. 

Marketing

We may send marketing emails if you have agreed to receive them, or where the law allows us to contact existing customers about similar products or services. 

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You can unsubscribe from marketing communications at any time by using the unsubscribe link, where available, or by contacting us at: 

info@send-a-scene.co.uk 

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We will not sell your personal information to third parties for marketing purposes. 

Security

We take all reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. 

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These steps may include using secure systems, password protection, access controls, reputable service providers and appropriate business processes. 

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However, no website, email system or online service can be guaranteed to be completely secure. 

Your rights

Under UK data protection law, you may have the right to: 

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  • access the personal information we hold about you; 

  • ask us to correct inaccurate information; 

  • ask us to delete your information; 

  • ask us to restrict how we use your information; 

  • object to certain uses of your information; 

  • ask for your information to be transferred to another provider; 

  • withdraw consent where we rely on consent; 

  • complain to the UK Information Commissioner’s Office. 

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Some rights may only apply in certain circumstances. 

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To make a request, please contact us at: 

info@send-a-scene.co.uk 

Children’s information

Our service may involve images or details of children where a customer chooses to include them in a personalised scene. 

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Children’s information should only be provided by a parent, guardian or someone who has appropriate permission. 

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We do not knowingly collect personal information directly from children for marketing purposes. 

Customer responsibility for uploaded content

When placing an order, you confirm that: 

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  • you have the right to upload and share the images and information provided; 

  • you have permission from any identifiable people included, where required; 

  • the content does not breach another person’s privacy or legal rights; 

  • the content is not unlawful, harmful, abusive, discriminatory or inappropriate. 

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We may refuse to create content that we consider inappropriate, unlawful, or harmful. 

Links to other websites 

Our website may contain links to third-party websites or social media platforms. 

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We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing personal information to them. 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. 

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The latest version will always be available on our website. The “Last updated” date at the top of this page will show when the policy was most recently changed. 

Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact us: 

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Send A Scene 
Website: www.send-a-scene.co.uk 
Email: info@send-a-scene.co.uk 

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. 

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You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters. 

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ICO website: www.ico.org.uk 

Your Privacy at Send a Scene

This Privacy Policy explains how Send A Scene (“we”, “us” or “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, place an order, or use our personalised video creation services.

Our website is: www.send-a-scene.co.uk
Our contact email is: info@send-a-scene.co.uk

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